Download lec 7 hotel reception - Portal de Empleo Sierra de las Nieves

CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 7: HOTEL RECEPTION
VOCABULARY
Single/ double room: habitación individual/ doble
(sigel/dobel rum)
Enough : suficiente
(inaf)
Twin room: habitación con dos camas
(tuin rum)
Receipt : recibo
(ricip)
Planning: planeando
(planing)
The rate for the room is : el precio por la habitación es
(de rait for de rum is)
Full-board: pensión completa
(ful bord)
Would you like me to book you an early morning call: le gustaria que lo
despertara
(guld yu laik mi tu bok yu an erli morning kol)
mañana temprano
Half-board: media pension
(jalf bord)
Register: registro
(register)
To spell: deletrear
(tu espel)
I’d like to check out now: quisiera dejar el hotel ahora
Aid laik tu chec aut nau)
Bill: cuenta
(Bil)
Housekeeper: la persona que limpia y ordena las habitaciones
(jaus kiiper)
Hall porter: botones
(jol porter)
Barman: barman/camarero
(barman)
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 7: HOTEL RECEPTION
LISTENING ( audio reception 1)
BOOKING A ROOM
Receptionist: Good afternoon. May I help you?
Client: Could I have a room for the night, please?
Rec: Sure. A single or a double?
Client: A single, please
Rec: How many days are your planning to stay?
Client: Just for the night.
Rec: Would you like full-board?
Client: No thanks. Just breakfast. How much is the room, please?
Rec: Ok. A single room, bed and breakfast… it’s 80 €.
Client: Can I pay by credit card?
Rec: Certainly, we take Visa and Mastercard.
Rec: Could you sing the register, please?
Client: Of course.
Rec: Here is your key. Your room number is one-seven-three. Enjoy your stay!
QUESTIONS
1.
2.
3.
4.
5.
6.
What kind of room does the client want?
How many nights is the client going to stay?
Does he want a full-board?
How much is he going to pay?
How is he going to pay?
What’s the room number?
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 7: HOTEL RECEPTION
TRADUCTION
Rec: Buenos días. ¿Puedo ayudarle?
Cliente: ¿Podría tener una habitación para la noche?
Rec: Claro. ¿Una individual o doble?
Cliente: Una individual, por favor.
Rec: ¿Cuántos días esta planeando quedarse?
Cliente: Solo esta noche.
Rec: ¿Querría pensión completa?
Cliente: No gracias. Solo desayuno. ¿Cuánto cuesta la habitación, por favor?
Rec: Bien. Una habitación individual, cama y desayuno… es 80€.
Cliente: ¿Puedo pagar con tarjeta de crédito?
Rec: Ciertamente. ¿Tenemos visa y mastercard?
Rec: ¿Podría firmar el registro, por favor?
Cliente: Por supuesto.
Rec: Aquí esta su llave. Su habitación es la uno- siete-tres.
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 7: HOTEL RECEPTION
(audio reception 2)
CHECKING IN
Receptionist: Good morning Sir. How can I help you?
Client: Good morning. I phoned last night and I booked a single room.
Rec: May I have your name, please?
Client: It’s Sullivan.
Rec: Could you spell that for me, please?
Client: Yes, that’s –S-U-L-L-I-V-A-N.
Rec: OK. Would you like me to book you an early morning call?
Client: Yes, for eight o’clock, please?
Rec: Sure.
Rec: Here is your key. Room three-two-one sir.
Client: Thank you very much.
Rec: You are welcome.
QUESTIONS
1.
2.
3.
4.
When did the client book a room?
What’s the client name?
What time does the client wants to get up?
What’s the client room?
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 7: HOTEL RECEPTION
TRADUCTION
Rec: Buenos días Sr. ¿Cómo puedo ayudarle?
Cliente: Buenos días. Llame la noche pasada y reserve una habitación individual.
Rec: Me da su nombre, por favor.
Cliente: Es Sullivan.
Rec: ¿Podría deletrearlo para mí, por favor?
Cliente: Si, S-U-L-L-I-V-A-N.
Rec: Bien. ¿Querría que lo llamara mañana temprano?
Cliente: Si, a las ocho en punto, por favor?
Rec: Claro.
Rec: Aquí esta su llave. Habitación tres-dos-uno Sr.
Cliente: Muchas gracias.
Rec: De nada
(audio reception 3)CHEKING OUT
QUESTIONS
Client: I’d like to check out now, please. Room one- three-nine.
Receptionist: Sure Sir. I’ll get you the bill.
Rec: Here you are. How would you like to pay? Credit card?
Client: Cash, please.
Rec: Ok. It’s 250€ please.
Client: Oh! I’m afraid I don’t have enough money. Could I pay by cheque?
Rec: Certainly sir. Wait a second please and I’ll give you a receipt.
1. When is the client going to leave the hotel?
2. How is he going to pay?
3. How much is the bill?
4. Does he have enough money to pay the bill?
5. What does the receptionist give the client?
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 7: HOTEL RECEPTION
TRADUCTION
Cliente: Me gustaría irme ahora, por favor. Habitación uno-tres-nueve.
Recepcioncita: Claro, Sr. Le traeré la cuenta.
Rec: Aqui esta. ¿Cómo querría pagar? ¿Tarjeta de crédito?
Cliente: Efectivo por favor.
Rec: De acuerdo. Son 250 € por favor.
Cliente: Oh! Lo siento no tengo suficiente dinero. ¿Podría pagar con un cheque?
Rec: Por supuesto. Un momento por favor le doy su recibo.
EXCERSICES
1. A continuación encontrarás una conversación telefónica. Las oraciones están desordenadas. Ordénalas:
Rec: The rate for the room is 50 € per night.
Client: Single, please.
Rec: Could I have your name, please? ...
Client: That’s ok.
Rec: Yes, sir. Single or double?
Client: Good morning. I’d like to book a room for next Saturday.
Rec: OK. How many days are you planning to stay?
Client: Just for the night. How much is the room.
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 7: HOTEL RECEPTION
2. Completa el siguiente dialogo con las palabras apropiadas:
Rec: Good afternoon. _______________ I help you ?
Client: _____________ I have a room for the night, ______________ ?
Rec: Sure. A _____________ or a double ?
Client: A double, pleas.
Rec: _______________ you _______________ full-board ?
Client: No thanks. Just breakfast. How _______________ is the room, please ?
Rec: It’s 80 €.
Client: Can I pay _______________ credit card?
Rec: Centrainly, we _______________ Visa or MasterCard.
Rec: Could you ___________ the register, please?
Client: Sure.
Rec: _______________ is your key. Your room _______________ is one-seven-three ______________ your stay!
GRAMATICA
Verbos Irregulares
Los verbos irregulares no siguen ninguna regla para formar el pasado.
Por ejemplo
Go
Come
Went
Came
Yesterday I went to the tennis club. My friend came last week from London.
La forma de conocer los verbos irregulares es memorizarlos y practicarlos.
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
LESSON 7: HOTEL RECEPTION
PROGRAMA ACCIONES EXPERIMENTALES 2011
A continuación podrás ver una pequeña lista de verbos irregulares que pueden resultarte útiles,
aparecen tanto en pasado como en el participio pasado:
La estructura de la oración para las oraciones tanto afirmativas como negativas
es igual que cuando usamos verbos regulares.
Afirmativa
I went to the tennis club.
My friend came to Marbella.
Negativa
I did not (didn’t) go to the tennis club.
My friend did not (didn’t) come to Marbella.
Interrogativa:
-
Yes o no questions
Did you go to the tennis club?
Yes I did.
No I didn’t.
Infinitivo
Pasado
Know
Make
Pay
Ring
See
Sell
Sleep
Speak
Spend
Take
Tell
Think
Knew
Made
Paid
Rang
Saw
Sold
Slept
Spoke
Spent
Took
Told
Thought
Participio
de pasado
Known
Made
Paid
Rung
Seen
Sold
Slept
Spoken
Spent
Taken
Told
Thought
Español
Saber
Hacer/fabricar
Pagar
Tocar/sonar
Ver
Vender
Dormir
Hablar
Gastar
Coger
Decir
Pensar
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 7: HOTEL RECEPTION
-
Information questions
Where did you go?
Infinitivo
Pasado
I went to the tennis club.
Be
Bring
Buy
Come
Do
Drink
Eat
Fly
Forget
Give
Go
Have
Was/were
Brought
Bought
Came
Did
Drank
Ate
Flew
Forgot
Gave
Went
Had
Pasado: To be
Afirmativa:
Sujeto
Verbo
I
was
You
were
He
She
was
It
We
You
were
They
Negativa:
Sujeto
I
You
He
She
It
We
You
They
Verbo
was
were
was
were
Complemento
Happy
Part. negativa
Not
Complemento
happy
Participio
de pasado
Been
Brought
Bought
Come
Done
Drunk
Eaten
Flown
Forgotten
Given
Gone
Had
Español
Ser/estar
Traer
Comprar
Venir
Hacer
Beber
Comer
Volar
Olvidar
Dar
Ir
Tener
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 7: HOTEL RECEPTION
Interrogativa:
Verbo
Was
Were
Was
Were
Sujeto
I
You
He
She
It
We
You
They
Complemento
happy?
EXCERSICES
1. Estas oraciones tienen errores. Corrígelas:
a.
b.
c.
d.
e.
f.
g.
h.
Where did you went?
I did eat my sandwich because I had time.
Mark didn’t came last night.
I sold a lot of books but I didn’t told you.
What did you did the weekend?
I didn’t saw Mark at the hospital.
Did you went to Paris last month?
I didn’t spent all my money.
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
LESSON 7: HOTEL RECEPTION
2. Completa las oraciones con la forma del verbo to be que corresponda:
a. Mike and Alan __________ at home, but thy didn’t answer the question.
b. I __________ happy because he __________ whith me.
c. _________ you angry?
d. The hotel __________ not very expensive.
e. The sofa __________ very comfortable.
f. We _________ very tired but we went to the party.
g. The conference __________ very interesting.
h. I __________ very hungry but didn’t go to mike’s restaurant.
PROGRAMA ACCIONES EXPERIMENTALES 2011